Frequently Asked Questions About Fatora

Fatora is a cloud business-management platform that connects invoicing, sales, purchasing, inventory, accounting, and reporting in one environment. For the broader platform structure, see the ERP system page.

Yes. Fatora is officially approved by the Zakat, Tax and Customs Authority (ZATCA) in Saudi Arabia and supports e-invoicing and Phase 2 requirements according to the selected plan. See the ZATCA Phase 2 page for integration, clearance, and reporting details.

Fatora supports Phase 2 requirements, including ZATCA integration in eligible plans. Under the current plans, integration is available in Professional ERP and Complete ERP; see plans and pricing for details.

Customer, supplier, and item data can be assessed for migration depending on the file format and data volume. Before moving systems, the team can confirm which data can be imported and the appropriate migration steps for your case.

Fatora supports branch management, while user, device, and operating limits depend on the plan. Multi-branch companies can request a custom setup through the plans page.

Fatora is a cloud platform that is developed and updated regularly. Subscription scope and any additional services depend on the selected plan or custom quote, so check the plans page for the current scope.

Fatora is cloud-based and relies on internet connectivity to access cloud services. Connectivity requirements can vary by module and device; if offline operation is essential to your business, confirm the requirements for point of sale with the team before deployment.

Fatora serves companies and several business sectors, including retail stores, grocery and supermarket businesses, and restaurants and cafés, as well as businesses that need invoicing, accounting, inventory, and sales management.

Not every user needs to be an accountant to perform day-to-day tasks. Chart-of-accounts setup, journal entries, and financial reporting depend on user permissions and your team’s responsibilities. See financial accounting for the accounting capabilities.

Compatibility with receipt printers, barcode readers, and other peripherals depends on the device model, operating system, and connection method. Before purchasing hardware, confirm the required models with the team and review the point-of-sale requirements.

Fatora provides financial and operational reporting based on the modules in use. Confirmed examples include the income statement, statement of financial position, cash flow statement, trial balance, cost centers, and period comparisons. See reports and analytics.

Yes. Technical support is included as part of the subscription services to help your team get started and handle questions related to the system. You can also contact the team directly when you need assistance.