Turn Passing Visitors into Loyal Customers of Your Brand
Acquiring a new customer costs 5 times more than keeping an existing one. With Fatora Loyalty, create points programs, membership tiers (VIP), and personalized offers that bring customers back to buy more, all fully integrated with the POS screen.
Random Discounts Destroy Your Brand’s Value
Giving a customer a one-time discount doesn’t guarantee they’ll return; it only trains them to wait for sales, which hurts your net profit. A loyalty system changes that equation.
✖ Traditional Marketing Methods
Costly methods that attract bargain hunters who leave as soon as the offer ends.
- Relying on constant cash discounts that seriously erode your profit margin.
- Recording customer data on paper or in Excel, with no way to analyze their behavior or reach out to them again.
- Customers switch to a competitor the moment it offers a price just a few halalas lower.
- Issuing printed plastic loyalty cards that cost a lot and that customers often lose.
✔ Fatora’s Smart Loyalty System
A customer retention strategy that smartly increases repeat purchases.
- Give customers points instead of discounts, so they come back to redeem them.
- Fully digital: customers are tracked by their mobile number right from the POS screen.
- Motivate customers to spend more to reach VIP tiers (Gold, Diamond).
- An accurate customer database (CRM) that lets you send targeted SMS messages with exclusive offers.
Tools Built to Multiply Your Sales
An integrated system that runs smoothly in the background while the customer stands at the checkout, giving them an outstanding shopping experience.
Points on Every Purchase
Set your own formula (for example, one point for every SAR 10). The system calculates points automatically and adds them to the customer’s wallet as soon as the invoice is closed.
Redeemable Rewards
Complete flexibility in redeeming points: either as a cash discount (cashback) on the next invoice, or for preselected products and gifts.
Membership Tiers
Segment your customers into tiers (Regular, Silver, Gold, VIP) based on their purchase volume, with each tier earning a multiplied rate of points to keep them motivated.
Gift Cards and Vouchers
Issue and sell electronic gift cards or discount coupons (promo codes) with set balances, with full tracking of how they are used.
Special Occasion Offers
Send free points or discount vouchers to customers on their birthdays or on public holidays to strengthen their emotional connection with your brand.
Exclude Specific Products
Selling low-margin products? You can turn off points on certain categories, or pause points during major sales periods.
Direct POS Integration
No external apps: as soon as the customer’s mobile number is entered at the POS, their balance appears to the cashier as a reminder that a discount or redemption is available.
Customer Behavior Analytics
Smart CRM reports showing the repeat visit rate (retention rate), lapsed customers, and the sales generated by the loyalty program.
A Seamless Customer Experience, No Annoying App Downloads
The biggest obstacle to a successful loyalty program is forcing customers to download an app or carry a plastic card. With Fatora, the mobile number is the magic key to the whole process.
- Quick identification: The cashier enters the customer’s mobile number, and their details and points balance appear on the sales screen instantly.
- One-click redemption: With one click, eligible points are converted into a direct discount on the current tax invoice.
- Instant messages: After every purchase, the customer receives an SMS with the points earned and the available balance to keep them excited.
Play Smart and Make Your Customers Aim for the Top
Gamification means bringing a sense of challenge into the buying process. When customers see they’re close to the VIP tier, they’ll spend more to unlock the exclusive perks.
- Silver tier: The basic level, giving the customer one point for every SAR 10.
- Gold tier: Reached once a customer’s purchases exceed SAR 5000, earning 1.5 points.
- Diamond VIP tier: For your best customers, with double points and exclusive offers no one else sees.
- Automatic upgrades: the system monitors each customer’s purchases, upgrades them automatically, and sends them a congratulations message.
An Investment That Pays for Itself Many Times Over
Successful loyalty programs aren’t a marketing expense; they’re an engine for sustainable revenue that lowers acquisition costs.
More Frequent Visits
A customer with a points balance is up to 30% more likely to come back and buy from you than a regular customer.
Higher Average Sale
The tier system constantly encourages customers to add one or two more products to their basket to reach the Gold or Diamond tier.
Lower Marketing Costs
Instead of wasting your budget on ads to attract new customers who may never come back, invest in keeping your existing, loyal customer base.
Launch Your Customer Loyalty Program Today
Enter your company details and one of our experts will contact you to design the rewards system that best fits your business.
